Refund policy

Charm Step – Return & Refund Policy

At Charm Step, we aim to provide stylish, high-quality anklets that arrive in good condition and match the product you ordered.

If there is an issue with your order, you may request a return or refund under the conditions below.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

  • You contact us within the 14-day return period
  • The anklet or accessory is unused and unworn
  • The item is returned in its original packaging
  • The item is damaged, defective, or incorrect
  • The product remains in a condition suitable for resale, where applicable

🚫 Non-Refundable Items

We may not accept returns for:

  • Items that have been worn, used, washed, altered, or damaged after delivery
  • Items returned without their original packaging
  • Custom, personalized, or made-to-order anklets
  • Final sale or discounted items where marked as non-returnable
  • Products marked as non-returnable at checkout
  • Items damaged because of misuse or improper handling
  • Damage caused by perfumes, chemicals, water exposure, unsuitable cleaning products, or excessive force

📝 How to Request a Return

To request a return or refund, please contact our support team and provide:

  • Your order number
  • A brief explanation of the issue
  • Clear photos of the product where applicable
  • Photos of the packaging if the item arrived damaged

🔄 Return & Refund Process

1. Review & Approval

Our team will review your request and may ask for additional information, photos, or order details if needed.

All returns must be approved before the item is sent back.

2. Return Instructions

If your return request is approved, we will provide:

  • The return address
  • Shipping instructions
  • Any additional information needed for the return

Return shipping costs are normally the customer's responsibility unless:

  • The item is defective
  • The item arrived damaged
  • You received the wrong product

We recommend using a trackable shipping service when returning an item.

3. Refund Issuance

Once your return has been received and inspected:

  • We will notify you whether your refund has been approved
  • Approved refunds will be issued to the original payment method
  • Refund processing usually takes 5 to 7 business days
  • Your bank or payment provider may require additional time for the refund to appear

📌 Important Notes

  • All returns must be pre-approved by Charm Step
  • Items must be returned unworn and in their original condition
  • Original shipping fees are generally non-refundable unless the product was defective, damaged, or incorrect
  • Returns showing signs of wear, scratches, alteration, damage, or missing packaging may be rejected
  • Customers are responsible for securely packaging returned products
  • Excessive, fraudulent, or suspicious return requests may be refused where permitted by applicable law

💬 Need Help?

If you have any questions about a return, refund, damaged anklet, or incorrect order, please contact us through our Contact Us page.

Our support team will review your request and assist you with your Charm Step order.