Charm Step – Delivery Information

At Charm Step, every order is handled with care from dispatch to delivery. Whether you order a charm anklet, chain anklet, beaded anklet, layered anklet, or another ankle jewelry piece, we take reasonable steps to make sure it reaches you safely and in good condition.

🚚 Delivery Options & Shipping Costs

Shipping costs are calculated automatically at checkout based on your location, order details, and selected delivery method.

Estimated Delivery Times

Standard Delivery: 4–7 working days
Express Delivery: 3–5 working days
Priority Delivery: 2–4 working days

Delivery times may vary depending on your location, courier availability, customs processing, and remote-area requirements.

🚛 Logistics Method

At Charm Step, orders are shipped through trusted third-party logistics companies and courier partners.

Depending on your destination, your order may be delivered by local or international shipping providers.

Once your order is dispatched, you may receive a tracking number by email or SMS so you can follow the delivery progress.

Deliveries may be completed through:

• Standard courier services
• Express delivery providers
• International shipping partners
• Local last-mile delivery services

The available delivery method will depend on your destination and courier availability.

📦 Packaging & Handling

Every Charm Step order is:

• Carefully packed with suitable protective materials
• Securely sealed before dispatch
• Checked before shipment

We aim to make sure your anklets arrive clean, protected, and ready to wear.

🎁 Gifting a Charm Step Order

Want to send an anklet as a gift?

Where available, you may be able to include a personalized message during checkout.

Gift-ready packaging may also be available for selected products or orders.

📅 Delivery Schedule

Delivery Days

Monday to Friday

No Deliveries

Weekends or public holidays, unless the courier provides delivery on those days.

Order Cut-Off Time

Orders placed before 1:00 PM may be shipped on the same business day.

Orders placed after 1:00 PM will normally be processed for shipment on the next business day.

Same-day dispatch is subject to stock availability and order processing requirements.

⚠️ Important Notes

Remote Areas

Delivery to remote locations may take longer and may include additional shipping charges.

Missed Deliveries

If a delivery attempt is unsuccessful, the courier may arrange another attempt or provide collection instructions.

Additional delivery charges may apply in some cases.

Incorrect Address

Please check your shipping details carefully before placing your order.

Charm Step is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

📸 Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product:

• Contact us within 48 hours of delivery
• Provide clear photos of the anklet or product
• Provide photos of the packaging where relevant
• Include your order number and details

We will review the issue and may provide a replacement or refund where applicable.

📦 Track Your Order

Once your order has been shipped, you may receive:

• A tracking number or tracking link by email or SMS
• Delivery status updates from the courier

Tracking availability may vary depending on the shipping provider and destination.

💬 Need Assistance?

If you have questions about shipping, tracking, or delivery, please visit our Contact Us page.

Our support team will assist you with your Charm Step order.